You will play a pivotal role in developing Silverlake in areas such as the new exclusive memberships for our Lido, opening in 2026, enhanced and new facilities.
| Location | Silverlake - Dorchester |
| Reporting to | Operations Manager |
| Salary | From £32,000 |
| Hours | Full Time - 40 hours per week (5/7 days) Must be flexible and available for evenings, weekends, and holidays to ensure smooth resort operations. |
What you’ll be doing:
- Oversee the day-to-day operations of the front desk, including greeting guests, property owners and the general public, whilst responding effectively to queries, reservations, and phone enquiries.
- Positively manage customer, guest and property owner requests, complaints, and special requirements with professionalism and efficiency, ensuring complete satisfaction.
- Maintain accurate records of customer, guest and property owner bookings, payments, and any special requests.
- Collaborate with third party contractors, restaurants, and other departments to ensure smooth communication and a seamless guest experience.
- Ensure compliance with Estate policies, procedures, and health & safety regulations.
- Provide time reports on reservations and any customer special requirements to ensure a memorable visit onto our Estate.
- Lead the front of house reception team aligned with Silverlake’s values and vision, fostering a fun and enjoyable working which provides an exceptional customer service.
Essential Requirements
- Minimum 5 years in hospitality front of house management role preferably within an eco-focused resort, spa or hotel setting.
- Proven track record in generating sales, revenue and customer base in a similar setting
- Strong people management and emotional intelligence skills, ability to manage a small team, providing coaching and development opportunities.
- Exceptional communication abilities for engaging both internal and external stakeholders.
- A strong knowledge of health and safety legislation and how to manage this within the offices and public spaces.
Habitat First Group is committed to creating a diverse and inclusive working environment. We encourage applications from all individuals, regardless of background, to bring their unique perspectives and ideas to our team. If you’re interested but not sure if you have the right skills and experience, we would love to hear from you.
We are happy to talk through any reasonable adjustments you may require during the recruitment process and beyond.
If you would like to apply for the role without a CV, please contact us on 01285 863 289 and we will be happy to discuss alternative options.
You must have the right to work in the UK and will be required to provide evidence of this.
A DBS is required for all roles.
A driving licence and access to a car is recommended before applying, as our Estates are not walkable from public transport links.
Habitat First Group is committed to being a Disability Confident employer.