Estate Warden Supervisor

Habitat First Group owns three luxury Estates based in the Cotswolds, Dorset and North Devon. Our property owners and holiday guests are of paramount importance to us, and we pride ourselves in quality of service.

We are now searching for a customer-oriented Estate Warden to deliver a standard of service that meets our Lower Mill Estate’s resident’s needs and expectations. You will need to be confident and enjoy being customer-facing, have a strong eye for detail, good knowledge of estate management and health & safety requirements.
Location Lower Mill Estate - Cirencester
Reporting to Estate Manager & Duty Managers
Salary £ 28,949
Hours 40hrs per week, 5 days per week including weekends.

Key Responsibilities:

Assist the Estate Manager and Duty Managers in the management of Lower Mill Estate including:

  • Supervise the operational activities of the Estate Warden teams to ensure all key activities are completed to the highest standards.
  • Manage the rota, taking ownership to ensure every shift is covered, quickly filling any gaps due to seasonal demand or absence within the team.
  • Manning the gatehouse and main gate to provide a professional and friendly meet & greet service to guests on arrival. This includes ensuring they are authorised to be on-site, having the confidence to question politely when required.
  • Providing a strong presence around the Estate, including observing and following up on health & safety issues, litter / general condition of the estate, and parking violations.
  • Rectifying where feasible any defects or health & safety concerns, escalating and reporting issues to Managers when necessary.
  • Provide a highly visible presence during weekends and high season, acting as the main point of contact for all resident queries.
  • Maintain knowledge and skills, attending training in areas such as first aid at work, manual handling, fire safety, and open water management / rescue.
  • Undertake basic administration tasks such as managing and updating the rental guest list, and collecting guest information forms.
  • Basic security and shift checks including monitoring CCTV, and producing daily shift reports to the Estate Management team.
  • Ensure that the rules & regulations of the estate are being upheld by all our residents, rental guests, contractors and associates. Manage and report on any disturbances or noise issues around the Estate.
  • Provide cover for other shifts to ensure customer service levels, particularly required during peak periods.

Key Requirements:

  • Flexibility to assist the Estate warden team to keep all shifts covered.
  • Strong team player, with strong interpersonal skills
  • Ability to work well under pressure, with a natural desire and ability to be organised, prioritising workloads appropriately.
  • Excellent communication skills, able to relate to customers with a friendly and professional manner, able to deal constructively with different people
  • Willingness to undertake continual professional development activities
  • Decision making
  • Physically fit, you will be walking around the Estate frequently
  • Being well presented at all times, wearing the company uniform
  • Ability to swim due to the proximity of many lakes and the requirement for open water management training.
  • Administration and computer literacy with a good understanding of Microsoft Office packages.