Estate Warden

We are now searching for a customer-oriented Estate Warden to deliver a standard of service that meets our Lower Mill Estate’s resident’s needs and expectations. You will need to be confident and enjoy being customer-facing, have a strong eye for detail, good knowledge of estate management and health & safety requirements.
Location Lower Mill Estate - Cirencester
Reporting to Estate Manager
Salary £21,647 per year
Hours Full time, day shift, to include some weekends

Key responsibilities:

Assist the Estate Manager and Duty Managers in the management of Lower Mill Estate including:

Manning the gatehouse and main gate to provide a professional and friendly meet & greet service to guests on arrival. This includes ensuring they are authorised to be on-site, having the confidence to question politely when required.

Providing a strong presence around the Estate, including observing and following up on health & safety issues, litter / general condition of the estate, and parking violations.

Rectifying where feasible any defects or health & safety concerns, escalating and reporting issues to Managers when necessary.

Provide a highly visible presence during weekends and high season, acting as the main point of contact for all resident queries.

Maintain knowledge and skills, attending training in areas such as first aid at work, manual handling, fire safety, and open water management / rescue.

Undertake basic administration tasks such as managing and updating the rental guest list, and collecting guest information forms.

Basic security and shift checks including monitoring CCTV, and producing daily shift reports to the Estate Management team.

Ensure that the rules & regulations of the estate are being upheld by all our residents, rental guests, contractors and associates. Manage and report on any disturbances or noise issues around the Estate.

Provide cover for other shifts to ensure customer service levels, particularly required during peak periods.


Key requirements:

Flexibility to assist the Estate warden team to keep all shifts covered.

Strong team player, with excellent interpersonal skills

Ability to work well under pressure, with a natural desire and ability to be organised, able to prioritise workloads.

Excellent communication skills, able to relate to customers in a friendly and professional manner, able to deal constructively with different people

Willingness to undertake continual professional development activities

Decision making

Physically fit, you will be walking around the Estate frequently

Being well presented at all times, wearing the company uniform

Ability to swim due to the proximity of many lakes and the requirement for open water management training.

Administration and computer literacy with a good understanding of Microsoft Office packages.